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About Deeray

As an outdoor tactical equipment supplier from China, Deeray always offers high-quality products at reasonable prices. We are specialize in providing outdoor camping products such as shovels, led flashlights, providing military tactical products such as backpack and vest. More outdoor products will be added monthly.


We have the knowledge, confidence and support to manage orders for your require and details. Put customers first, supply better equipment, do win-win.


How Do I Place An Order From Deeray Outdoor Tactical?


We haven't set directed order page now. After selecting all target products when you arrive onnewoutdoortactical.com, please write all Items number and quantity including other require you have in email and send to deeray@newoutdoortactical.com.


Once receiving your email, we will contact you and send you all details including products, shipping, and duty information.


The Require Including But Not Limited To:


1.Want make new package, do different size, make your own logo.

2.The shipping way and trade term. (such as EXW/FOB/FCA/DDP)

3.Ask discount&coupons for bulk order (over $3000).

4.Ask become VIP&SVIP customers in DEERAY.


What Countries Are Workable For Doing International Shipping?


Currently, we can ship to over 80 countries internationally through UPS/FedEx/TNT/DHL and other Sea/Air/Railway shipping.


What Are My Payment Options?


Accepted methods of payment vary depending on the destination country. We accept T/T, Western Union, Paypal.


Pricing & Promotions


Not all special promotions, discounts, or offers may be used for all items. Please ask seller get newest information and details.


What Is The Timeline For International Delivery?


The standard time to allow for exported products is:


1. Check all products details with 1-3 business days

2. About 3-7 days for sample after receipt of Purchase order, Artwork and Deposit

3. About 10-30 days for mass production after approval of sample (can be longer if custom molds or extremely high quantities are required)

4. About 7-10 day Business express; 30-60 days Sea transit

5. About 3-7 days Customs clearance  (Need customer assistance )

6. Standard ground transit time to final destination.


We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


If the buyer and the seller haven't reached relevant agreement, buyer are solely responsible for all sales taxes or other taxes.


How Can I Track My Sample/Bulk Order?


We will keep you updated on your order status via email. We will send you an initial confirmation email when your order is placed, and second email when your order ships. The order shipment email will contain a tracking number that you can use to track your package through your order's journey. Any delay we will inform you advance.


Out-of-Stock Products


Usually, products will be sent within 5-7 days or according other agreed delivery time if full payment arrived. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. After reach agreement, order will be processed according new date.


Can I Ship To Multiple Addresses?


You cannot ship to multiple addresses within the same order. The country of your shipping destination country must match to order showed. (such as Invoice address/Paypal address)


Can I Modify Or Cancel My Order After It Has Been Placed?


After you place an order, you are not permitted to modify your order. Any emergency situation please inform seller within 2 working days after payment done and before package sent. (In the absence of fault on the part of the seller, the loss from seller maybe need be worked out.)


Have Any Issue From Products


Send your issue for the products by email: deeray@newoutdoortactical.com


The details included:


1. Tell us WHAT help you need.

2. Tell us WHY the issue happened.

3. And enclosed all photos and other details if necessary


We will contact you once we received this email and will reply you within 48 hours.

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Contact

CONTACT US

Contact: Lucy

Phone: +86 18958488013

Email: deeray@newoutdoortactical.com

Add: No.29 DSF Road in Yiwu, Zhejiang Province 322000